The Impact of COVID-19 & Navigating the New Normal
21 April 2020 – McKinsey Managing Partner, Kristine Romano highlighted the impacts of COVID-19 on Philippine BPOs and overseas workers, main drivers of the economy. She said the BPO sector has been resilient and may have a relatively quick rebound. However, she cited two caveats: onshoring must be limited, and the Philippine BPOs must improve their capacity to fulfill contracts.